Help Center

We know you're STOKED to get your order so here's a little more information to ease your mind. For all orders, we require 1-2 full business day to process orders and get them ready to ship out. If orders are placed on Friday, it's possible that they will be processed and shipped that same day but it's more likely that they will be taken care of on Monday morning.

Once we've had that 1-2 full business days to process your order,  shipping typically takes an additional 4-7 business days (for Domestic orders) Shipping times can vary based on your location and you should receive a more accurate estimate at checkout based on your current address. 

When your order is processed and shipped, you should receive emails to update you on the packages status but be sure to check your spam and promotions folders as they sometimes go there by mistake! You can also download the Shop app for additional updates on where your package is in transit. That way, you can be in the know every step of the way!

If your items were "returned to sender", it is often due to an error with the address. When packages are returned to us, we will receive them back to our warehouse and contact you via email for the correct address so that the order can be reshipped. If you have already contacted us with an updated address, we'll simply go ahead and have the order shipped back out!

We use USPS and DHL to deliver our packages. Domestic orders usually take around 4-7 business days to be delivered once shipped and international orders can take around 10-15 business days, depending on the location. Please allow 1-2 full business days for your order to be fulfilled and processed before it ships.

If you are having your Thread products shipped internationally, please be patient as it can take much longer due to customs and the reliability of the postal service of the country being shipped to. Once packages have passed US customs, they often become un-trackable since they are no longer in the hands of the original carrier.

Domestic orders are not determined lost until 20 days post shipment and international orders are not determined lost until 45 business days post shipment.

If your tracking number indicates that the package was "DELIVERED" but you have not received the package, please be patient. Some service providers scan the package as it enters their truck, others scan the package as it enters the mailbox. We recommend checking with neighbors, your postal service provider, and your local post office to see if the package was misplaced. If after those 20 days (or 45 days for international orders), you still have not received the package, please let us know and we'll be sure to take care of that for you right away!

Our company policy is that we cannot send out a replacement order or issue a refund for lost, missing, or stolen packages until at least 20 days (for domestic orders) have passed since the original shipment date. If you are receiving product internationally, we ask that you wait 45 business days. Often, the package shows up within this time period. We appreciate your patience! 

We also recommend checking with your local post office or postal service worker. Once 20 days (or 45 business days for international orders) have passed, please contact our customer service team at contact@threadwallets.com to request a replacement order or refund. 

We understand how it is to shop online. For whatever reason you might need to return your purchase, send it back to us within 30 days of your initial purchase for a refund. Returned products must be unused and include their original packaging (plastic bag the product arrived in, card insert, phone case box, lanyard hook, etc.). Any product returned that is used or not in its original packaging will be rejected and will not be sent back to the customer. 

Once you have requested a return, you will be emailed a return label which can be used to ship your item(s) back to our warehouse for processing. The price of the return label will be deducted from your refund. 

Return requests can be initiated here.   

We will inform you of the refund by email and credit will automatically be applied to your original method of payment within 3-5 business days of processing the return.

*Thread Wallets LLC is not responsible for any returns lost in transit

Sale and Mystery Items:

Any Mystery Items (Mystery Wallets, Mystery Neck Lanyards, and Mystery Wrist Lanyards) or items purchased from our Sale page are not eligible for return. These items are all FINAL SALE and will not be eligible for a refund or exchange. 

 Late or missing refunds (if applicable):

Refunds typically take 3-5 business days to clear but can take up to 7 business days depending on your bank. If 7 full business days have passed and you still have not received your refund, check your bank account and get in touch with your credit card company or bank about pending transactions.

If you’ve done this and still have not received your refund, please contact us at contact@threadwallets.com and we will make sure to get that sorted out for you!

If your order was placed within the last 30 days, please initiate your return request here. 

Please be aware that all Mystery Items (both mystery wallets and lanyards) as well as items purchased from our Sale page are FINAL SALE and are not eligible for return or exchange.

Once returns are placed in the mail, it typically takes 4-7 business days for orders to arrive at our warehouse. When those returns are received, we do our best to process and issue refunds within the next few business days and you will receive an email notification when that has been completed! 

When a refund has been issued, it will often take about 3 business days to clear but can take up to 7 business days depending on your bank. If you have not seen that refund to your original method of payment within those 7 business days of receiving a refund notification, we recommend contacting your bank about pending transactions. 

If you have done so and are still not seeing your refund, please let us know at contact@threadwallets.com and we will look into that on our end and make sure it's all taken care of for you!

As stated in our full return policy, Thread Wallets LLC is not responsible for any returns lost in transit.

Because we offer deals throughout the holiday season, we do offer an extended return window. For orders fulfilled between November 1st and December 25th, we have an extended return policy that lasts until January 31st. Returns can be made through our returns portal

We stand by our products. Each one is made using durable materials and checked for quality before shipping. Our products hold some of your most valuable items and are built to last, but we know that accidents happen. For that reason, your item may qualify for a warranty replacement!

If your product becomes defective within one year of purchase, you qualify for a replacement. Products that have been stretched out due to over-stuffing, water damage, normal day to day wear and tear, etc. will not qualify for a replacement.

To submit a warranty claim, please visit the link here and our customer support team will take care of that for you! 

Please visit our warranty policy here to see what qualifies for replacement as well as care instructions for each product.

We stand by our products. Each one is made using durable materials and checked for quality before shipping. Our products hold some of your most valuable items and are built to last, but we know that accidents happen. For that reason, your item may qualify for a warranty replacement!

If your product becomes defective within one year of purchase, you qualify for a replacement. Products that have been stretched out due to over-stuffing, water damage, normal day to day wear and tear, etc. will not qualify for a replacement.

To submit a warranty claim, please visit the link here and our customer support team will take care of that for you! 

Please visit our warranty policy here to see what qualifies for replacement as well as care instructions for each product.

We love working with creative individuals who are active, outgoing, and engaged in their communities. While we wish we could collaborate with everyone and support every cause, we unfortunately don't have the capacity. 

If you'd like to be considered, please send an email to contact@threadwallets.com with your name, email, company name, website, social media handle(s), number of products being requested, mailing address, and a description of your event, collaboration, charity, etc.  

We will review your request and a member of our team will reach out within 1-2 weeks!

At Thread, our culture sets us apart and influences everything we do. We are family. By joining the Thread family, you will be immersed in an environment of supportive and collaborative people.

For more information on job openings at Thread, check out our Careers page!