One Year Warranty

We stand by our products. Each one is made using durable materials and checked for quality before shipping. Our products hold some of your most valuable items, therefore you should buy one that you can rely on. For that reason, we have put a one-year warranty on all orders (details below).  We have had customers who have been using their Thread Wallet products for over two years. Our products are meant to last but we understand that accidents happen.

Details: 

Thread Wallet products are made to last! However, if your wallet, lanyard, lip balm holder, or phone case becomes defective within one year of your purchase, you qualify for a replacement.  Products that have been stretched out due to over-stuffing, water damage, normal day to day wear and tear, etc. will not qualify for a replacement.

To ensure your products remain in good shape: 

  1. Do not overpack your product. We recommend putting anywhere from 2-10 cards in our elastic cardholders, 2-8 cards in the vertical cardholders, 2-4 cards in our phone cases and Stick On wallets, and 4-10 cards in our bifold wallets to ensure these products remain in great shape. We also recommend keeping just one standard tube of lip balm in our Lip Balm Holder to ensure it stays secure.
  2. Use the outside elastic pocket(s) to hold your most frequently used card/cash for easy access. 
  3. Do not weigh-down the key-ring or d-ring attachments with unnecessary keys and weight. Thread Wallets are designed to hold just the necessities, not every card and key you have ever owned. 1-2 keys plus a gym pass is ideal.
  4. Be Gentle. Our wallets are designed to go wherever you do, however, treat them with kindness! They are protecting your valuables.

If you feel you would qualify for a replacement please contact us and we’ll happily verify the warranty for you! To request a replacement wallet, lanyard, or phone case please email the following information to our customer service team at contact@threadwallets.com:

  • Full Name
  • Order Number
  • Picture of the defective item
  • Name of the item you would like as a replacement
  • Your current shipping address

Our customer service team will contact you the next business day to review your warranty claim. Thank you for your patience. We want all of our customers to be satisfied with both our products and our customer service. We appreciate your business!          

*Wallets that were included in an order for promotional reasons or were awarded as an item in a giveaway cannot be replaced. Often these wallets are released in limited quantities and when the designs are gone, we can not offer a replacement.

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