We stand by our wallets. Each one is made using durable materials and checked for quality before shipping. Wallets hold some of your most valuable items, therefore you should buy a wallet that you can rely on. For that reason, we have put a one-year warranty on all of our wallets (details below). We have had customers who have been using their elastic Thread Wallet for over two years. Our wallets are meant to last but we understand that accidents happen.
Thread Wallet products are made to last! However, if your wallet, lanyard, or phone case becomes defective within one year of your purchase, you qualify for a replacement. Wallets that have been stretched out due to over-stuffing, water damage, normal day to day wear and tear, etc. will not qualify for a replacement.
To ensure your products remain in good shape:
- Do not overpack your wallet or phone case. We recommend putting anywhere from 2-10 cards in our elastic cardholders, 2-8 cards in the vertical cardholders, and 2-4 in our phone cases to ensure that the elastic does not over stretch.
- Use the outside elastic pocket(s) to hold your most frequently used card/cash.
- Do not weigh-down the key-ring or d-ring attachment with unnecessary keys and weight. Thread Wallets are designed to hold just the necessities, not every card and key you have ever owned. 1-2 keys plus a gym pass is ideal.
- Be Gentle. Our wallets are designed to go wherever you do, however, treat them with kindness! They are protecting your valuables.
If you feel you would qualify for a replacement please contact us and we’ll happily verify the defect for you! To request a replacement wallet, lanyard, or phone case please follow the steps below:
- Email email@example.com stating your claim for the warranty. Please include photos of the damaged product, your original order number, full name, and the design you would like as a replacement or an indication if you would prefer store credit.
- Please allow 1-2 business days for a member of our team to review your response and send you a reply!
Thank you for your patience. We want all of our customers to be satisfied with both our products and our customer service. We appreciate your business!
*Wallets that were included in an order for promotional reasons or were awarded as an item in a giveaway cannot be replaced. Often these wallets are released in limited quantities and when the designs are gone, we can not offer a replacement.