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We stand by our wallets. Each one is made using durable materials and checked for quality before shipping. Wallets hold some of your most valuable items, therefore you should buy a wallet that you can rely on. For that reason, we have put a one-year warranty on all of our wallets (details below). We have had customers who have been using their elastic Thread Wallet for over two years. Our wallets are meant to last but we understand that accidents happen.
Thread Wallet products are made to last! However, if your wallet, lanyard, or phone case becomes defective within one year of your purchase, you qualify for a replacement. Wallets that have been stretched out due to over-stuffing, water damage, normal day to day wear and tear, etc. will not qualify for a replacement.
If you feel you would qualify for a replacement please contact us and we’ll happily verify the defect for you! To request a replacement wallet, lanyard, or phone case please email the following information to our customer service team at email@example.com:
Our customer service team will contact you the next business day to review your warranty claim. Thank you for your patience. We want all of our customers to be satisfied with both our products and our customer service. We appreciate your business!
*Wallets that were included in an order for promotional reasons or were awarded as an item in a giveaway cannot be replaced. Often these wallets are released in limited quantities and when the designs are gone, we can not offer a replacement.