Built to Carry On.

We make our gear to be used — stuffed in pockets, tossed in bags, dropped on trails, and carried every single day. If something we made fails because of how we made it, we'll make it right. For life.

That's the Thread® Limited Lifetime Warranty.

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WHAT'S COVERED

The short version: if it's our fault, it's on us.

We cover defects in materials and workmanship for the practical lifetime of the product. That means things like:

• Seams that come apart under normal use
• Zippers or hardware that fail without abuse
• Stitching, binding, or construction flaws
• Materials that break down way before they should

If your product has a covered defect, we'll repair it or replace it with the same product — or if we no longer make it (we retire styles pretty often... it keeps things fresh), we'll swap it for a current product of equal value.

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WHAT'S NOT COVERED

Honestly, we want to be upfront here so there are no surprises. Gear that's genuinely lived a full life looks different than gear that failed early. Not covered:

• Normal wear and tear — fabric fading, elastic relaxing over years of use, corners softening, zipper pulls wearing smooth. That's not a defect. That's a life well carried.
• Damage from misuse or accidents — washing machine casualties, pets, fire, your car door, etc.
• Modifications or repairs done by anyone other than us
• Cosmetic damage that doesn't affect function — scuffs, stains, scratches
• Lost or stolen products (we wish)
• Products purchased from unauthorized sellers — buy from threadwallets.com or an authorized retailer and you're covered

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HOW IT WORKS

1. Snap a few photos of the issue
2. Fill out the claim form below — takes about 2 minutes
3. Our team reviews it — usually within 2–3 business days
4. We make it right — repair, replacement, or a swap for something of equal value from the current line

No receipt? No problem in most cases — but proof of purchase helps us move faster, especially for retail purchases.

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THE WHY

We could have written a warranty full of loopholes. We didn't want to. When you buy Thread®, you're not just buying a wallet or a bag — you're trusting us with the stuff you carry every day. That trust should last as long as the product does.

Carry On.

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THE FINE PRINT

This section reads more formal because it has to. Everything above still applies.

This Limited Lifetime Warranty covers defects in materials and workmanship for the practical lifetime of the product. "Lifetime" refers to the reasonable expected life of the product under normal use, not the lifetime of the purchaser. Product lifespan varies by use, conditions, and care.

This warranty applies only to products purchased from Thread® or an authorized Thread® retailer, and extends only to the original owner. It is non-transferable. Proof of purchase may be required.

Thread® will determine, at its sole discretion, whether a product qualifies as defective under this warranty. If a defect is confirmed, Thread® will repair the product or replace it with the same or a comparable product of equal value from the current product line. Repair or replacement is the exclusive remedy under this warranty. Refunds are not provided under warranty claims (see our Return Policy for returns within the standard return window).

This warranty does not cover damage resulting from normal wear and tear, misuse, neglect, accident, improper care, unauthorized modification or repair, or cosmetic damage that does not impair function.

This warranty gives you specific legal rights, and you may also have other rights that vary by state or country. Some jurisdictions do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so some of the above limitations may not apply to you. To the extent permitted by law, Thread® disclaims liability for incidental and consequential damages.

Questions? Reach out to contact@threadwallets.com — a real human will get back to you.