Return Policy

Products are eligible to be returned for a full refund within 30 days of purchase. Returned products must be unused and include their original packaging (plastic bag the product arrived in, card insert, phone case box, lanyard hook, etc.). Any product returned that is used or not in its original packaging will be rejected and will not be sent back to the customer. Visit the link below to initiate a return request:

https://www.threadwallets.com/a/return

You can choose to return your order for a refund, store credit, or an exchange.

If you choose a refund we will notify you by email when the refund is processed and a credit will automatically be applied to your original method of payment within 3-5 business days.

If you choose store credit, we will issue store in the form of an electronic gift card sent to the email associated with the order.

If you choose an exchange, the new item(s) will be sent out once we receive the original item(s). Please note that an order can only be exchanged once.

Once you have requested a return, you will have two options:

1. Download a return label from the returns portal which can be used to ship your item(s) back to our warehouse for processing. The cost of the label will be deducted from your refunded amount.

*Please note: at this time for returns weighing over 1lb we are unable to generate return labels

2. Take your package to a post office and mail it back yourself to the following address:

Thread Wallets

5020 West 2700 North

Building 1

Lehi, UT 84043

*Thread Wallets LLC is not responsible for any returns lost in transit.

Holiday Return Policy

Because we offer deals throughout the holiday season, we do offer an extended return window. For orders fulfilled between November 1st and December 25th, we have an extended return policy that lasts until January 31st.

Sale and Mystery Items:

Any Mystery Items (Mystery Wallets or Mystery Lanyards) or items purchased from our Sale page are unfortunately not eligible for return. These items are all FINAL SALE and will not be eligible for a refund or exchange.

Late or missing refunds (if applicable):

If you haven’t received your refund yet, first check your bank account then get in touch with your credit card company or your bank about pending transactions. It may take up to a week for your refund to appear in your bank account.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@threadwallets.com so we can get that sorted out!

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