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We understand how it is to shop online. For whatever reason you might need to return your purchase, send it back to us within 30 days of your initial purchase for a refund. Returned products must be unused and include their original packaging (plastic bag the product arrived in, card insert, phone case box, lanyard hook, etc.). Any product returned that is used or not in its original packaging will be rejected and will not sent back to the customer.
Once you have requested a return, you will be emailed a return label which can be used to ship your item(s) back to our warehouse for processing. The price of the return label will be deducted from your refund.
Visit the link below to initiate a return request:
We will inform you of the refund by email and credit will automatically be applied to your original method of payment within 3-5 business days of processing the return.
*Thread Wallets LLC is not responsible for any returns lost in transit
Any Mystery Items (Mystery Wallets or Mystery Lanyards) or items purchased from our Last Chance page are unfortunately not eligible for for return. These items are all FINAL SALE and will not be eligible for a refund or exchange.
All items, excluding sale items, purchased between November 29th - December 21st will be eligible for return until January 31st, 2019. All items purchased on December 22nd or later will fall into our standard 30 day return policy and will not qualify for the Holiday 2019 Extended Return Policy.
If you haven’t received your refund yet, first check your bank account then get in touch with your credit card company or your bank about pending transactions. It may take up to a week for your refund to appear in your bank account.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org so we can get that sorted out!