We understand how it is to shop online. For whatever reason you might need to return your purchase, send it back to us within 30 days of your initial purchase for a refund. Returned products must be unused and include their original packaging (plastic bag the product arrived in, card insert, phone case box, lanyard hook, etc.). Any product returned that is used and/or not in original packaging will be rejected and not sent back to the customer.
Visit the link below to initiate a return request:
Once you have requested a return, you will be emailed a return label which can be used to ship your item(s) back to our warehouse for processing. The price of the label will be deducted from your refund.
We will inform you of the refund by email and credit will automatically be applied to your credit card or original method of payment, within 3-5 business days of receiving the return.
*Thread Wallets LLC is not responsible for any returns lost in transit
Late or missing refunds (if applicable):
If you haven’t received your refund yet, first check your bank account then get in touch with your credit card company or your bank about pending transactions. It may take up to a week for your refund to appear in your bank account.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org so we can get that sorted out!
Only regular priced items may be refunded. Sale items do not include products that were purchased with a discount code (unless those items were already marked down prior to applying the code). Sale items are defined as items marked down prior to purchase. Unfortunately, sale items cannot be exchanged or refunded. This includes all items purchased from our End of Summer sale. Any item purchased on sale are FINAL SALE and will not be eligible for a refund or exchange.