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    We understand that a lot of people shop for the holidays during the month of November and December. If you are giving a Thread Wallet as a Christmas gift we hope to offer easy returns for the gift recipient.

    Our holiday return window is normally 30 days but has been extended for purchases from November 16th through January 11th. Any purchase before November 16th or after January 11th falls under our normal 30 return policy.

    If the wallet was a gift, we can not offer store credit or a refund to anyone other than the person who purchased the wallet. Refunds and store credit can only be provided to the card and email on file. If the recipient of the gift wants to exchange the product, they must send an email to contact@threadwallets.com to arrange the exchange.

    All SALE items are final.

    Returns are easy! We understand how it is to shop online. For whatever reason you might need to return your purchase, send it back to us (customer pays for return shipping, average = $2.50) within 30 days of your initial purchase and we will refund your order in full. Returned products must be unused and include their original packaging.
    Please provide a tracking number along with your return. We will not be held responsible for products that are lost in the mail when a return is sent in.
    Please send your return to:
    Thread Wallets
    3937 Edgewood Dr.
    Provo, UT 84604
    We will inform you of the refund by email and credit will automatically be applied to your credit card or original method of payment, within a 1-3 business days or receiving the return amount of days. 

    Late or missing refunds (if applicable)
    If you haven’t received your refund yet, first check your bank account and get in touch with a customer service representative at contact@threadwallets.com. We also recommend contacting your credit card company, it may take some time before your refund is officially posted (around 3-5 business days).

    There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@threadwallets.com.

    Sale items (if applicable)
    Only regular priced items may be refunded. Unfortunately sale items cannot be exchanged or refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you would like to exchange an item, send us an email at contact@threadwallets.com and send your item to:

    3937 Edgewood Dr.
    Provo Utah US 84604.

    Returns must include proof of purchase and must be exchanged within 30 days of purchase. Once we receive the item (please provide a tracking number) you will be issued store credit for the amount of the item.

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

    To return your product, you should mail your product to:

    3937 Edgewood Dr.
    Provo Utah US 84604

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, we do not refund the original shipping amount.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we will not be held responsible for items that are lost in the mail with returns.



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