Returns

We understand how it is to shop online. For whatever reason you might need to return your purchase, send it back to us (customer pays for return shipping) within 30 days of your initial purchase and we will refund the original cost of your purchase (minus original shipping costs). Returned products must be unused and include their original packaging (plastic bag the product arrived in, card insert, phone case box, lanyard hook, etc.). Any product returned that is used and/or not in original packaging will be rejected and not sent back to the customer.

Please send a tracking number to contact@threadwallets.com when you send the package. If you begin the return process, your return request will be accepted or rejected once we receive the return. We will not be held responsible for products that are lost in the mail when a return is sent in.

 

Please send your return to:

Thread Wallets

25 W 400 S Unit 202

Provo, Utah 84601

 

Remember to include your name and the RMA number in the return so we can process the return correctly. We will inform you of the refund by email and credit will automatically be applied to your credit card or original method of payment, within 3-5 business days of receiving the return.

 

Late or missing refunds (if applicable):

If you haven’t received your refund yet, first check your bank account get in touch with your credit card company or your bank about pending transactions. It may take up to a week for your refund to appear in your bank account.


If you’ve done all of this and you still have not received your refund yet, please contact us at contact@threadwallets.com so we can get that sorted out!


Sale items (if applicable):

Only regular priced items may be refunded.  Sale items do not include products that were purchased with a discount code. Sale items are defined as items marked down prior to purchase. Unfortunately, sale items cannot be exchanged or refunded. All SALE items are final.


 

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