Warranty Claim

We stand by our products. Each one is made using durable materials and checked for quality before shipping. Thread products are made to help you Carry On, which is why we have a one-year warranty on most of our products. If an item is defective, you may qualify for a one-time replacement.

For specifications on what issues don't qualify for replacement, please visit our Warranty Policy here.

To be considered, please fill out the form below and a member of our customer support team will be with you within 1 business day. You may also email us at contact@threadwallets.com. Thanks for your patience and for your support!

Thank you for your message! Our customer service team will get back to you as soon as possible. If you have not seen a response within 24-48 hours, please check your spam or promotions folders as emails often go there by mistake!

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