Frequently Asked Questions

We stand by our products. Each one is made using durable materials and checked for quality before shipping. Our products hold some of your most valuable items and we want them to be ones you can rely on. For that reason, each of our products come with a one-year warranty. If your wallet, lanyard, or phone case becomes defective within one year of purchase, you qualify for a replacement. 

For details on what qualifies for our warranty, please see our full policy below: 

https://www.threadwallets.com/pages/warranty

If your product qualifies for our warranty, send us an email at contact@threadwallets.com to claim your replacement. Please include a picture of the defective item, your original order number, and your current address. We'll take care of the rest!

Great question! Because we stock different styles on Amazon than here on our website, we recommend going through Amazon first for a replacement. That way you can have your item replaced with the design you originally ordered. Amazon's policy states that they are able to replace any defective items within 30 days so if it's been under one month since you purchased, reach out to their customer service team for help at primary@amazon.com. 

However, if it's been over 30 days, we've got you covered! Just pop us an email at contact@threadwallets.com with a picture of the defective item, a screenshot of your Amazon order for verification, your current address, and the design from our website you'd like as a replacement. We'll take it from there!

We get how it is to shop online, no hard feelings here! For whatever reason you might need to return your purchase, send it back to us in its original packaging within 30 days of your initial purchase and we'll issue a refund to your original method of payment. 

Please note that all Mystery Wallets and Mystery Lanyards, as well as items purchased from our Sale Page, are final sale and will not be eligible for return. 

To view our full return policy, please see the link below: 

https://www.threadwallets.com/pages/return-policy

In order to ensure that our return process is as simple as possible, we only offer refunds for returned items. That way, if you'd like to exchange a product, simply wait for your refund and reorder whichever products, size, etc. suits your needs. 

If you have additional questions, we're always happy to help. Just pop us an email at contact@threadwallets.com and we'll get back to you as soon as possible!

Once returns are placed in the mail, it typically takes about 3-5 business days for orders to arrive at our warehouse. When those returns are received we do our best to process and issue refunds within the next few business days and you will receive an email notification when that has been completed! 

When a refund has been issued, it will often take about 3 business days to clear but can take up to 7 business days depending on your bank. If you have not seen that refund to your original method of payment within those 7 business days, we recommend contacting your bank about pending transactions. 

If you have done so and are still not seeing your refund, please let us know at contact@threadwallets.com and we will look into that on our end and make sure it's all taken care of for you!

Thread Wallets are designed to keep your cards safe and secure. They are constructed with a tight-knit 3" wide elastic that keeps your cards locked in place so you should have no problems with any cards falling out. 

But don't take our word for it, check out our Reviews page to hear what our customers have to say about the security of the elastic cardholder! 

How you clean your Thread Wallets product will depend on which item you have! 

For our elastic cardholders, washing won’t cause damage to the product or fade the design. However, we do recommend hand-washing the product as opposed to throwing them in the washer. We also recommend removing the key ring to protect it from rust or damage.

For our vertical cardholders and phone cases, spot clean only, as water will damage the leather. For these items we've found that a little Shout spray, a washcloth, and some good ol fashioned elbow grease work wonders. We would just recommend putting a paper towel in the pocket to protect the leather from water damage.

Heck ya we will! Right now, we've just gotta make sure we don't spread ourselves too thin with too much inventory. If you want to be the first to know when new product launches, subscribe to our email list and follow us on social media! 

We also recommend checking out our Stick On Wallets which adhere to the back of nearly all smartphone models and can transform almost any case into a Thread Wallet phone case!

COVID-19 UPDATE: Due to COVID-19 please be aware that some shipments may experience delays of up to 2 business days (including Priority Mail shipping options)

We use USPS and DHL to deliver our packages. Domestic orders usually take around 3-5 business days to be delivered once shipped and International orders can take around 7-10 business days, depending on the location. Please allow 1 full business day for your order to be fulfilled and processed before it ships. If you are having your wallet shipped Internationally, please be patient because as it can take much longer due to customs and the reliability of the postal service of the country being shipped to. Once packages have passed US customs, they often become un-trackable since they are no longer in the hands of the original carrier. Domestic orders are not determined lost until 15 business days post shipment and International orders are not determined lost until 30 business days post shipment.

If your tracking number indicates that the package was "DELIVERED" but you have not received the package, please be patient. Some mail men scan the package as it enters their truck, others scan the package as it enters the mailbox. We recommend checking with neighbors, your mail man and your local post office to see if the package was misplaced. If after those 15 days (or 30 days for International orders), you still have not received the package, please let us know and we'll be sure to take care of that for you right away!

If you have any further questions, please contact us at contact@threadwallets.com.

If your items were "returned to sender" it is often due to an error with the address. When packages are returned to us, we will receive them back to our warehouse and contact you via email for the correct address so that the order can be reshipped. If you have already contacted us with an updated address we'll simply go ahead and have the order shipped back out! 

COVID-19 UPDATE: Due to COVID-19 please be aware that some shipments may experience delays of up to 2 business days (including Priority Mail Shipping options)

Our company policy is that we cannot send out a replacement order or issue a refund for lost, missing, or stolen packages until at least 15 business days (for Domestic orders) have passed since the original shipment date. If you are receiving product Internationally, we ask that you wait 30 business days. Often times, the package shows up within this time period so please be patience! 

We also recommend checking with your local post office or postal service worker. Once 15 business days (or 30 business days for International orders) has passed, please contact our customer service team at contact@threadwallets.com to request a replacement order or refund. 

We know you're STOKED to get your order so here's a little more information to ease your mind. For all orders, we require 1 full business day to process orders and get them ready to ship out. This includes orders placed with both Standard shipping and Priority Mail shipping. If orders are placed on Friday, it's possible that they will be processed and shipped that same day but it's more likely that they will be taken care of on Monday morning.

Once we've had that 1 full business day to process your order, Standard shipping typically takes an additional 3-5 business days (for Domestic orders) and Priority Mail shipping typically takes an additional 1-2 business days (for Domestic orders). Shipping times can vary based on your location and you should receive a more accurate estimate at checkout based on your current address. 

When your order is processed and shipped you should receive emails to update you on the packages status but be sure to check your spam and promotions folders as they sometimes go there by mistake! You can also download the Shop app for additional updates on where your package is in transit. That way, you can be in the know every step of the way! 

We do have an ambassador program here at Thread! If you’d like to be considered, please feel free to pop an email over to alexa@threadwallets.com for more information. Include your name, Instagram handle, and what you do that would make you a great new ambassador for Thread Wallets. Unfortunately, she can't respond to every email, but if she feels like you're a match she'll reach out to you within 1-2 weeks!

We love collaborating with creative individuals who are active, outgoing, and engaged in their communities. While we wish we could collaborate with everyone, we can currently only accepting those who are present on Instagram (with a public profile) with at least 1,000 engaged followers.

If you fit these requirements, please send an email to alexa@threadwallets.com with the following information: 

• Name
• Email
• Company Name
• Website
• Social Media Handle(s)
• Number of Products Being Requested (if you are asking for donations or sponsorship)
• Mailing address
• Description of our event, collaboration, charity, etc. 

We will review your request and if we feel it’s a good fit at this time a member of our team will reach out within 1-2 weeks!

We love giving back and helping others in our community. However, with the amount of sponsorship and donation requests we receive, we can only sponsor events that we believe are in line with the Thread Wallets brand. If you feel that your brand and the Thread Wallets brand align, please pop an email to alexa@threadwallets.com with the following information: 

• Name
• Email
• Company Name
• Website
• Social Media Handle(s)
• Event Date
• Number of Products Being Requested
• Mailing address
• Description of your event, charity, etc. 

We will review your request and if we feel that it's a good branding fit at this time, we'll reach back out within 1-2 weeks! Thanks for your patience! 

For more information on job openings at Thread, check out our Careers page!