Frequently Asked Questions

We stand by our wallets. Each one is made using durable materials and checked for quality before shipping. Wallets hold some of your most valuable items and we want our products to be ones you can rely on. For that reason, each of our products come with a one-year warranty. If your wallet, lanyard, or phone case becomes defective within one year of purchase, you qualify for a replacement. In order to claim your replacement please email us at contact@threadwallets.com with a picture of the defective item and your original order number. We'll take care of the rest! 

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Thread Wallets are designed to keep your cards safe and secure. They are constructed with a tight-knit 3” wide elastic that covers the majority of your cards to help keep them locked in place so, you should have no problems with any cards falling out.

If your elastic cardholder gets stained or discolored from daily use, washing won’t cause damage to the product or fade the design. However, we do recommend hand-washing the product as opposed to throwing them in the washer. If you are washing the elastic cardholder, please remove the key ring. 

For leather wallets and phone cases, spot clean only. As water will damage the leather.

Heck ya, we will! Right now, we just gotta make sure we don't spread ourselves too thin with too much inventory. If you want to be the first to know when new product launches, subscribe to our email list!

We use USPS to deliver our packages. Domestic orders usually take on average around 3-5 business days to be delivered once shipped and international orders can take around 7-10 business days, depending on the location. Please allow 1 business day for your order to be fulfilled and processed before it ships. If you are having your wallet shipped internationally, please be patient because sometimes it can take much longer due to customs and the reliability of the postal service of the country being shipped to. Once packages have passed US customs, they often become un-trackable since they are no longer in the hands of the USPS.

Domestic orders are not determined lost until 14 days post shipment and International orders are not determined lost until 45 days post shipment.

If your tracking number indicates that the package was "DELIVERED" but you have not received the package, please be patient. Some mail men scan the package as it enters their truck, others scan the package as it enters the mailbox. If your tracking number indicates that the package was "DELIVERED" but you haven't received it, we recommend checking with neighbors, your mail man and your local USPS office to see if the package was misplaced. If after a month, you still have not received the package, please let us know.

 If you have any further questions, please contact us at contact@threadwallets.com.

If your items were "returned to sender", it is often due to an error with the address. If for some reason the package is returned to us, we will receive the product at our headquarters and contact you via email upon receiving the return. The product will then be shipped out again to the correct or updated address. 

Our company policy is that we can not send out a replacement order or issue a refund for lost, missing or stolen packages until at least 14 business days have passed since the original shipment date (for domestic orders). If you are receiving product Internationally, we ask that you wait 45 business days. Often times, the package shows up within this time period. So please be patient! Check with your local USPS office or postal service and mailman. Once 14 days (or 45 days for international orders) has passed, please contact our customer service team (contact@threadwallets.com) to request a new shipment be made.

If you would prefer a refund over a replacement order after those 14 days and purchased Route Shipping Insurance with your product, you can fill out the link below and they will take care of that refund for you. 

https://help.routeapp.io/hc/en-us/requests/new?

Feel free to reach out to our customer service team at contact@threadwallets.com with additional questions! 

We do have an ambassador program here at Thread! If you’d like to be considered, please feel free to pop an email over to lily@threadwallets.com for more information. Include your name, Instagram handle, and what you do that would make you a great new ambassador for Thread Wallets. Unfortunately, she can't respond to every email, but if she feels like you're a match she'll reach out to you! 

We love collaborating with creative individuals who are active, outgoing, and engaged in their communities. While we wish we could collaborate with everyone, we can currently only accept people who are present on Instagram (with a public profile) with at least 1,000 engaged followers.

If you fit these requirements, please fill out the link below: 

We will review your request and if we feel it’s a good fit at this time a member of our team will reach out within 1-2 weeks! Stoked to hear from you!

We love giving back and helping others in our community. However, with the amount of sponsorship requests we receive, we can only sponsor events that we believe are in line with the Thread Wallets brand. If you feel like your brand and Thread Wallets brand align, please fill out the link below:

Include details about your event, the date and whether or not you would like cash or an in-kind donation. We will be in touch as soon as possible!

Send us your resume, yo! The more, the merrier.