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Frequently Asked Questions

How do I claim my one-year warranty?

One-Year Warranty

Product

Will my cards fall out of the elastic cardholder?

How do I clean my Thread Wallet?

Will you be introducing phone models besides the iPhone?

Shipping

My package says it was delivered but it hasn't arrived. What should I do?

My order says it was "returned to sender". What do I do now?

What if my order gets lost in the mail?

Collaboration

Does Thread Wallets have an affiliate or an ambassador program I could be a part of?

I'd love to collaborate! How do I do that?

Can Thread Wallets sponsor my event?

I'm Thread's biggest fan. How can get my dream job?

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