Frequently Asked Questions

Warranty

One-Year Warranty

What if I bought my product through Amazon and it's defective?

Returns

What if I need to return or exchange an item?

I returned an item but haven't gotten a refund yet. What now?

Product

Will my cards fall out of the elastic cardholder?

How do I clean my Thread Wallet?

Will you be introducing phone models besides the iPhone?

Shipping

My package says it was delivered but it hasn't arrived. What should I do?

My order says it was "returned to sender". What do I do now?

What if my order gets lost in the mail?

How long will it take to ship my order?

Collaboration

Does Thread Wallets have an affiliate or an ambassador program?

I'd love to collaborate! How do I do that?

Can Thread Wallets sponsor my event?

I'm Thread's biggest fan. How can get my dream job?

Let's be friends... with benefits